01 · The team book
Larkspur Freight Co. · Operations
Amelia Hart Head of Operations
- What do you need from the team?
- Bad news early. I would rather hear about a late load at 7 than find out at 4.
- How do you accept criticism?
- Better in private and with a day to think. I get defensive in the moment and I know it.
- How do you give feedback when something is not right?
- Straight, usually too fast. I am working on asking first.
One page per person, so everyone knows how their colleagues work, including how they take hard feedback.
